Privacy notice
Last updated: 4 November 2026
This notice explains what we do with your details when you ask for a solar panel or battery quote, or send us a question. We only ask for what we need, we don't sell your details, and we never pass them to an installer without your agreement.
Who we are
Newcastle Home Solar is responsible for your personal details (the "controller").
- Address: Newcastle upon Tyne
- Email: through our contact form
What we collect
When you ask for a quote Your name, mobile number, email address and postcode, and the answers you give about your home: the type of home, whether you own it, your roof, which way it faces, shade, your electricity bill, battery and electric car plans, when you'd like the work done and anything else you tell us. We also keep the wording of the box you ticked, and when you ticked it.
When you use the roof check Your answers stay in your browser. They only reach us if you carry them into a quote request and send it.
When you contact us Your name, email address, and your phone number and postcode if you give them, plus whatever you tell us.
When you browse Only if you allow analytics cookies: how you use the site, through Google Analytics and Microsoft Clarity. See our cookie policy.
We don't need any sensitive information about you, such as health details. Please don't send it.
How we use it
| What we do | Our legal reason |
|---|---|
| Read your request and contact you about it by phone, text or email | Your consent (the box you tick on the form), and steps you ask us to take before any contract |
| Look for an installer who covers your area | Steps you ask us to take before any contract |
| Pass your details to an installer you've agreed to by name | Your consent, given for that installer |
| Answer your questions | Our legitimate interest in replying to you |
| Keep a record of what you agreed to, and of any introduction | Our legitimate interest in showing we followed your wishes |
| Keep our accounts if an installer pays us an introduction fee | Our legal duties (tax law) |
| Prevent fraud and misuse of the site | Our legitimate interest in protecting our business and visitors |
| Analytics | Your consent (through the cookie banner) |
We don't send marketing emails from this site. If that ever changes, we'll ask you first, separately.
Who we share it with
Installers, only with your agreement. We never pass your details to an installer until we've told you who they are and you've said yes. We send them your name, contact details and the answers you gave about your home. From then on, the installer also holds your details under their own privacy notice. We never send your details to a list of firms.
Services that help us run the site. They only use your details to do their job for us.
| Who | What for | What they see |
|---|---|---|
| Zoho (Zoho CRM, Zoho Flow and Zoho Mail) | Our customer records, and sending and receiving email | Your request and contact details; your emails to and from us |
| Cloudflare | Hosting this website, security, and a backup copy of requests | Website traffic; request details |
| Google Analytics, Microsoft Clarity | Site analytics, only if you allow cookies | How the site is used (not your request or contact details) |
| Our accountant | Our accounts | Records of introduction fees, if any |
We may also share details if the law requires it, or with professional advisers if we need advice about a dispute.
Some services, such as Google, Microsoft and Cloudflare, may process data in the USA or elsewhere. Where that happens, the transfer is covered by UK adequacy rules or by approved contract terms. Zoho stores our customer records and email in its EU data centre.
We sometimes work from Spain. When that happens, your details may be viewed from there. The UK recognises the EU and EEA as giving your data adequate protection.
How long we keep it
- Quote requests and messages that don't lead to an introduction: [HOW LONG WE KEEP ENQUIRIES] from our last contact with you.
- A record of an introduction, what you agreed to and when: [HOW LONG WE KEEP ORDER RECORDS], in case of questions later and for our accounts.
- If you ask us to stop contacting you, we keep your email address and phone number on a "do not contact" list so we don't contact you again by mistake.
After that, we delete your details or make them anonymous.
Your rights
You can ask us to:
- give you a copy of your details;
- correct anything that's wrong;
- delete your details;
- stop or limit how we use them;
- move them to another organisation, where that applies.
You can withdraw your consent at any time, for example by saying stop. You can also object to us using your details for our legitimate interests.
If we've already passed your details to an installer with your agreement, we'll tell them you've asked to stop. You may need to ask them directly too.
To use any of these rights, use our contact form. We'll reply within one month. It's free.
Complaints
If you're unhappy with how we've handled your details, please tell us first through our contact form so we can try to put it right.
You can also complain to the Information Commissioner's Office (ICO): ico.org.uk, or 0303 123 1113.
Other things to know
- We don't make decisions about you using fully automated systems. The roof check result is a guide only.
- This site is for adults. We don't knowingly collect details from anyone under 18.
- Giving your details is optional, but we can't deal with a quote request without a way to contact you.
Changes to this notice
We'll update this page if anything changes and show the date at the top.